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Tenant Information
Inspections & repairs
We are required to inspect your property on a regular basis. Prior to any inspection, we will contact you by telephone or letter to arrange a suitable time.
Pets
No pets are allowed to be kept on the property. This is stated in your tenancy agreement.
Property Changes
Should you wish to make changes to the property, you must first request permission from Elliot Leigh - contact us
Paying Bills
As a tenant you are responsible for paying the Gas, Electric, Water Rates, Council Tax & Tel / Broadband.
Property Care
You must ensure that you look after the property and gardens. Property must be kept clean and tidy. Grass must be cut and vegetation and shrubs cut back.
Agreement Rules
It is important that you observe the terms and conditions of your tenancy agreement. Failure to abide by these obligations may result in further action taken against you by the landlord or the council - contact us for a copy of your agreement.
Damages
You must not carry out illegal activities in the property. You must report repairs to Elliot Leigh immediately. You must allow access to Elliot Leigh when requested. When you move out you must ensure any damages are repaired.
Complaints
Should you wish to make a complaint please write to us, email us or request a customer complaints form. We will then respond within 14 days.
Moving Out
When you have been informed that you will be moving out of the property, you must contact us as soon as possible so a convenient time can be booked to arrange a ‘check out'.
Your Responsibilities
As a tenant you are responsible for certain items on the property, please contact us if you're unsure as to what you're responsible for as this forms part of your tenancy agreement.
How to report a repair
Contacting Us
If a problem occurs in the property, our dedicated maintenance team will be happy to help.
Please call 0208 983 4444 (Option 3 for Maintenance)
For Elliot Leigh TLC call 0203 879 9030
Emergencies
If there is an emergency at your property, Elliot Leigh must be contacted immediately as well as the relevant emergency service so the problem can be addressed quickly and the correct action taken. Call 0208 983 4444 (Option 3 for Maintenance)
Emergencies outside of office hours
Call the emergency number on 07817 031587.
Leave your name, telephone number, property address and description of the emergency.
You will receive a call back to decide the immediate action to be taken.
Gas Emergencies
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Turn off the gas supply.
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Call Cadent on 0800 389 8000
Open all doors and windows to expel gas. -
Put out naked flames.
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Don’t smoke.
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Don’t turn on electric switches.
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Wait for an engineer from the Cadent to attend.
Call the emergency number on 07817 031587.
Floods
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Turn off water using stop-cock.
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Call the emergency number on 07817 031587.
Electrical Failure
Call your electric supplier.
Call the emergency number on 07817 031587.