The Top 5 Reported Issues at Elliot Leigh Properties: Insights from Our 'Report a Repair' Portal
At Elliot Leigh Guaranteed Rents, we are committed to providing seamless and efficient property management services. Our 'Report a Repair' online portal, available 24/7, empowers tenants to report any issues in their properties swiftly and conveniently. Over the first six months of this year, we've received 636 repair submissions through this portal. Based on these submissions, we've identified the top five most common issues reported by our tenants. Here, we delve into these issues and highlight the benefits of our in-house maintenance team in addressing these concerns.
The Top 5 Issues Reported
5. Toilet Issues
From blockages to flushing issues, these repairs are essential for maintaining hygiene and comfort in our properties. Our team handles these issues efficiently to keep our tenants' living spaces functional.
4. Appliance Malfunctions
Fourth on the list are issues with appliances, including ovens, refrigerators, and washing machines. Malfunctioning appliances can disrupt daily routines, so our maintenance team ensures these are repaired or replaced swiftly to minimise inconvenience for our tenants.
3. Leaks
Leaks, whether from plumbing fixtures, roofs, or other sources, are the third most reported issue. Water damage can escalate quickly if not addressed, leading to more extensive and costly repairs. Our in-house team is skilled at identifying and fixing leaks promptly, preventing further damage.
2. Issues with Doors and Windows
The second most common problem reported are issues with doors and windows. Whether it's a broken lock, a broken window, or issues with opening and closing, these problems can affect security and energy efficiency. Our maintenance team responds promptly to these issues to uphold the security and integrity of our properties.
1. Boiler and Hot Water/Heating Problems
The most frequently reported issue, accounting for 21% of submissions, involves problems with boilers and heating systems. Ensuring tenants have access to hot water and adequate heating is paramount, especially during the colder months. Our team prioritizes these repairs to maintain comfort and safety in our properties.
The Advantages of an In-House Maintenance Team
With an in-house team, we can guarantee a faster response time. This is crucial in emergencies, such as a boiler breakdown in winter or a major leak, where prompt attention can prevent further damage and discomfort. Our engineers consists of skilled professionals with extensive experience in property maintenance. They can diagnose and fix issues more quickly and effectively than a landlord might be able to, ensuring high-quality repairs.
Quick and effective repairs enhance tenant satisfaction and retention. Happy tenants are more likely to stay longer, reducing turnover rates and vacancy periods, which is beneficial for both landlords and our management team.
At Elliot Leigh, our goal is to ensure that our tenants live in well-maintained, comfortable homes. Our 'Report a Repair' portal and in-house maintenance team are key components of this commitment. By addressing the most common repair issues efficiently, we uphold the quality and reliability that our tenants and landlords expect from us.
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