Tenant information pack


Condensation is a result of warm wet air meeting a cold surface. You can avoid condensation build up by:

  • Not blocking air-vents.
  • Keeping kitchen windows open and the door shut when cooking and for at least 60 minutes after.
  • Keeping bathroom windows open and the door shut when bathing and for at least 60 minutes after.
  • Keep window vents open at all times.
  • Do not dry your clothes on any radiators or heaters.
  • Do not place furniture or other items in front of radiators.
  • Ensure mechanical ventilation is switched on.
  • In the winter months keep the heating on constantly at a low temperature.
  • Do not place furniture against external walls.



The below tips provide advice on how to reduce energy bills:

  • Set you heating up on a timer.
  • Make sure radiators are not obstructed by furniture or curtains.
  • Keep curtains drawn at night.
  • Use energy efficient light fittings.
  • Turn appliances/chargers off at the socket when not being used.
  • Ensure lights are turned off when leaving a room.



When you receive a set of keys we advise that you get a spare set cut and keep these safe with a friend or family member. We will not change locks or provide a locksmith service.

If you borrow a set of keys off ElliotLeigh you will be asked to leave a £10.00 deposit which will be returned when you hand back the keys.




  • Please ensure you check the smoke alarms every week.
  • Please keep the communal areas clean and tidy.
  • Do not block fire exits and escape routes.
  • Do not overload power sockets (e.g. 1 socket per plug)
  • Do not smoke on the property.
  • Keep fire doors shut.



We would recommend you take out adequate contents insurance for your belongings on the property.


Queen’s Hospital                                     King Georges Hospital

Rom Valley Way                           Barley Lane

Romford                                        Ilford

Essex                                             Essex

RM7 0AG                                       IG3 8YA

Tel: 0845 1304204                        Tel: 0845 1304204



Dagenham Police Station           Barking Police Station          Marks Gate Police Office

561 Rainham Road South             6 Ripple Road                          78 Rose Lane

Dagenham                                    Barking                                    Romford

RM10 7TU                                     IG11 7PE                                  RM6 7TU



Barking –                           London over ground

Barking –                           District line

Upney –                              District line

Becontree –                       District line

Dagenham Heathway –     District line

Dagenham East –              District line

Barking –                           Hammersmith & city line



5, 62, 66, 86, 103, 128, 145, 150, 169, 173, 174, 175, 238, 247, 287, 296, 362, 364, 366, 368, 387, 499, EL1, EL2, School buses route 687 and Night bus route N15..



Barking & Dagenham Town Hall

Clockhouse Avenue

Barking, Greater


IG11 7



Cambridge road                0208 594 3464

Marlborough Road           0208 592 0889

Wakering Road                 0208 591 4644


Hommerton University hospital

Hommerton Row



E9 6SR



Hackney police station         Shoreditch police station     Stoke Newington police station

2 Lower Clapton Road            4-6 Shepherdess Walk            33 Stoke Newington High Street

Hackney                                  Shoreditch                               Stoke Newington

E5 0PA                                     N1 7LF                                                 N16 8DS



Dalston Kingsland – North London Line

Hackney Central – North London Line

Homerton – North London Line

Hackney Wick – North London Line

Dalston Junction – East London Line

Haggerston – East London Line

Hoxton – East London Line

Shoreditch High Street – East London Line

Stamford Hill – National Express East Anglia

Stoke Newington – National Express East Anglia

Rectory Road – National Express East Anglia

Clapton – National Express East Anglia

Hackney Downs – National Express East Anglia

London Fields – National Express East Anglia



Hackney Town Hall

Mare Street


E8 1EA



Dalston Lane               0207 241 7080

Kingsland Road           0207 739 0150

Mare Street                0207 985 0233


Whipps Cross University Hospital    King Georges Hospital

Whipps Cross Road                             Barley Lane

London                                                Ilford

E11 1NR                                              Essex

Tel: 020 8539 5522                             IG3 8YA

Tel: 0845 1304204



Forest Gate Police Station    North Woolwich Police Station       East Ham Police Station

350-360 Romford Road          Albert Road                                         4 High Street South

Forest Gate                             North Woolwich                                  East Ham

London                                    London                                                London

E7 8BS                                                 E16 2JJ                                                 E6 6ES


Stratford Police Station        Plaistow Police Station

18 West Ham Lane                 444 Barking Road

Stratford                                  Plaistow

London                                    London

E15 4SG                                   E13 8HJ



Beckton DLR station

Beckton Park DLR station

Cyprus DLR station

Canning Town station – Jubilee Line and DLR

Custom House station – DLR

East Ham tube station – District and Hammersmith & City Lines

Forest Gate railway station – National Express

Gallions Reach DLR station

King George V DLR station

London City Airport DLR station

Manor Park railway station – National Express

Maryland railway station – National Express

Plaistow tube station – District and Hammersmith & City Lines

Pontoon Dock DLR station

Prince Regent DLR station

Royal Albert DLR station

Royal Victoria DLR station

Stratford station – National Express, c2c, Jubilee Line, Central Line, London Overground and DLR

Stratford International station – South-eastern, Euro-star (from mid-2010), DLR (from mid-2010)

Pudding Mill Lane DLR station

Upton Park tube station – District and Hammersmith & City Lines

Wanstead Park railway station – London Over-ground

West Ham station – c2c, Jubilee, District and Hammersmith & City Lines

West Silver-town DLR station

Wood-grange Park railway station – London Over-ground



5, 25, 58, 69, 86, 101, 104, 108, 115, 147, 158, 173, 238, 241, 257, 262, 276, 300, 308, 309, 323, 325, 330, 366, 376, 425, 473, 474, 488, D8, W19, School buses route 678 and Night route N8, N15, N86, N550 and N551.



Newham Town Hall

Barking Road

East Ham


E6 2RP

Tel: 020 8430 3410



East ham                     0208 210 5733

Stratford                      0208 918 5200

Plaistow                       0207 506 4200


King George Hospital                        Whipps Cross University Hospital

Barley Lane                             Whipps Cross Road

Ilford                                       London

Essex                                       E11 1NR

IG3 8YA                                   Tel: 020 8539 5522

Tel: 0845 1304204



Ilford Police Station Barkingside Police Station    Wanstead Police Station      Woodford Police Station

270 – 294 High Road   1 High Street                           Spratt Hall Road                      509 High Road

Ilford                           Barkingside                             Wanstead                                Woodford Green

Essex                           Essex                                       London                                    Essex

IG1 1GT                       IG6 1QB                                   E11 2RQ                                  IG8 0SR



Ilford – National Express East Anglia

Seven Kings – National Express East Anglia

Goodmayes – National Express East Anglia

Snaresbrook – Central line

South Woodford – Central line

Woodford – Central line

Wanstead – Central line

Redbridge – Central line

Gants Hil – Central line

Newbury Park – Central line

Barkingside – Central line

Fairlop – Central line

Hainault – Central line



20, 25, 62, 66, 86, 101, 123, 128, 145, 147, 150, 167, 169, 173, 179, 247, 275, 296, 308, 362, 364, 366, 368, EL1, EL2, 387, 396 397, 462, 549, W12, W13, W14, W19, Night routes N8, N15, N86, School bus route 667, 675, 679 and other routes 958.



Redbridge Town Hall

128-142 High Road,


IG1 1DD.



Cranbrook road           0208 514 2200

Balfour Road               0208 911 8948

Clements lane             0845 604 4445

Nearest Hospital (A&E)

Royal London Hospital

Mile End Road



0207 3777000



Bethnal Green (Central Line)

Whitechapel (District & Metropolitan)

Shadwell (DLR & Main Line)


Local Police Station

Bethnal Green Police Station

12 Victoria Park Square

Bethnal Green

0208 9831212


Housing Office One-stop shops                               

Cheviot House

227-223 Commercial Road

Stepney E1

Nearest Hospital (A&E)                    

Royal London Hospital

Mile End Road,






Bethnal Green (Central Line)

Whitechapel (District & Metropolitan Line)

Shadwell (DLR & main Line)


Local Police Station              

Bethnal Green Police Station

12 Victoria Park Square,

Bethnal Green


0208 9831212


Housing Benefit Office One Stop Shop                              

Cheviot House

227-223 Commercial Road

Stepney, E1

Nearest Hospital (A&E)

Royal London Hospital

Mile End Road

Whitechapel London

0207 3777000



Mile end (Central & district line)

Bow Road (District Line)

Bow Church (DLR)


Local Police Station

Limehouse Police Station

29 West India Dock Road,



0207 5151212


Housing benefit office  

1 Gladstone Place

Roman Road

One Stop Shop

Bow, E3

Nearest Hospital (A&E)

Royal London Hospital

Mile End Road,



0207 377 7000



Island Gardens (DLR)

Poplar (DLR)

All Saints (DLR)

Devons Road (DLR)


Local Police Station

Limehouse Police Stations

29 West India Dock Road



020 75151212


Housing Benefit Office

Jack Dash House,

2 Lawn House Close, Isle Of Dogs, E14


Queen’s Hospital                                    

Rom Valley Way




Tel: 0845 1304204



Hornchurch police sta     Rainham police sta    Romford police sta    Upminster Police sta                          

74 Station Lane                 Bridge Road                19 Main Road             9 Corbets Tey Road
Hornchurch                       Rainham                      Romford                      Upminster
Essex                                 Essex                           Essex                           Essex
RM12 6NA                         RM13 9YW                  RM1 3BJ                      RM14 2AP



Upminster – district

Upminster bridge – district

Hornchurch – district

Elm park – district

Upminster – C2C over-ground

Rain ham – C2C over-ground

Harold wood – Great Anglia over-ground

Gidea Park – Great Anglia over-ground

Romford – Great Anglia over-ground



Please visit the TFL website for information on bus routes



Havering Town Hall

Town Hall/Main Rd






Eastern Road                     01708 774000


Basildon and Thurrock University Hospital                  Thurrock Community Hospital
Nethermayne                                                                           Long Lane
Basildon                                                                                       Grays
Essex                                                                                             Essex
SS16 5NL                                                                                      RM16 2PX

Tel: 01268 524900 or 0845 155 3111                   Tel: 01375 390044



Grays Police station               South Ockenden Police station                                 Tilbury Polcie station

Brooke Road                              Darenth Lane                                                     Civic Square

Grays                                            South Ockendon                                              Tilbury

RM17 5BX                                    RM15 5LJ                                                             RM18 8AD

Tel: 101                                        Tel: 101                                                                Tel: 101



Purfleet – C2C over-ground

Ockenden – C2C over-ground

Grays – C2C over-ground

Chafford hundred  – C2C over-ground

Tilbury Town – C2C over-ground

East Tilbury – C2C over-ground






Thurrock Council

Civic Offices

New Road



RM17 6SL



Regent House, Basildon – 08456043719

If you constantly have to wipe condensation off your windows and have a dehumidifier running for lengthy periods of time then you may want to think about whole house ventilation as a permanent solution to condensation and to improve the air quality indoors for your tenants or family.

If you are looking for a short-term fix rather than a permanent solution then here are our suggestions to reduce the condensation levels on your property:


  1. 1. If you have a washing machine or tumble dryer on your property, ensure that it is vented correctly. From just one load of washing two liters of water is emitted into the air.


  1. 2. Where possible, try to dry clothes outdoors to prevent excess moisture escaping into your property. If you have no choice but to dry clothes inside we would always advise that you open your doors or windows in these rooms.


  1. 3. When cooking, boiling a kettle, taking a shower or bath, ensure that your kitchen or bathroom door are kept closed to prevent steam going into colder rooms which will cause condensation to form.


  1. 4. When cooking ensure that you cover your pans with a lid to reduce moisture. Also, ensure that you have opened a window or you are using an extractor fan if you have one fitted. Don’t turn off the extractor fan or close the window as soon as you finish cooking – leave it open for 15-20 minutes afterward to clear the air.


  1. 5. Similar to when cooking in the kitchen, when you are taking a shower or a bath ensure that you turn on an extractor fan or open a window to get rid of the steam that is created when running warm water in a cold environment. This will help reduce the amount of condensation that appears on your bathroom windows but won’t eliminate the problem.


  1. 6. Portable gas bottles and paraffin heaters produce a lot of moisture, along with a lot of toxic fumes. Not only is this form of heat causing excess condensation on your property, it is also a health and safety hazard and is stated in most tenancy agreements as not allowed in rented flats.


  1. 7. Many families have house pets and plants which produce moisture. Make sure you cover fish tanks and if you are suffering from excess condensation look to move your plants outdoors.


  1. 8. If you don’t have an extractor fan in your bathroom or kitchen then make sure that you wipe down the surfaces in the bathroom and kitchen when you have been cooking or taking a shower to remove any moisture that has settled on the surface. This excess moisture that sits on the surface will quickly turn to mold which is difficult to completely remove.


  1. 9. Do not overfill your bedroom wardrobes and kitchen cupboards. With lack of ventilation and trapped warm air, your overfilled cupboards are a breeding ground for mold as the air is not able to circulate freely inside.


  1. 10. For the same reason as above, make sure that your furniture is at least 50mm away from the surrounding walls so that air can move around the property. Also, try to put wardrobes against internal walls in your bedroom which will be less cold than external walls.


  1. 11. Ensuring an adequate amount of heating in your property will improve the internal temperature of surfaces in the house and reduce the likelihood of condensation.


  1. 12. If you use a room on a regular basis, such as a living room, open a window slightly to improve the ventilation in the room. Breathing is a major cause of condensation so this will help to improve the ventilation on your property.


  1. 13. Double glazing, loft insulation, and draught proofing will help to reduce the amount of heat that is lost from a property. Installing insulation will help to keep the temperature of the surfaces of your property high.


  1. 14. Adequate ventilation is essential to allow the moisture to escape from a property before it turns into condensation. Installing an energy-efficient extractor fan in the kitchen and bathroom can improve the humidity levels and prevent condensation.