Property Administrator Job Vacancy | Elliot Leigh Housing Solutions

Property Administrator

Location: Office based, Ilford

Salary: £27,000-£32,000

Hours: Monday to Friday, 9am–5.30pm (37.5hrs per week)

Contract: Permanent

About The Role

You’ll be the first point of contact for repairs across your dedicated property group of homes. Tenants call you, you get to the bottom of the problem, grade it, raise the works order and get the right operative on it – then chase it through to completion so nothing slips past target. It’s a busy, phone-led coordination role for someone who likes to own a problem and see it fixed.

Elliot Leigh Housing Solutions has spent over 20 years leasing and managing around 2,000 homes across London for landlords and local authorities, delivering secure income for landlords and safe, well-maintained homes for the people who live in them.

Role & Responsibilities

Answer repair calls, troubleshoot with the caller and decide whether a visit is needed
Grade every job against our Category 1–4 priority targets (24 hours to 28 days)
Log everything accurately on our housing management system and raise complete works orders
Allocate jobs to our in-house operatives and contractors and keep them moving
Keep tenants, landlords and support staff updated on progress and delays
Spot complaints and disrepair claims early and escalate them straight away

Who we're looking for

Experience in repairs/works coordination or property administration
Clear, calm and professional on the phone and in writing – even when the caller isn’t
Organised, accurate and comfortable juggling a full call queue and a live job list
Within a 45-minute commute of our Ilford office
Lettings, housing or maintenance systems experience (e.g. Active H, Xero) is a bonus, not a must

Pay, hours and benefits

£28,000 – £32,000 salary depending on experience
20 days’ annual leave plus bank holidays, rising to 25 with service
A paid day off for your birthday
4% employer pension contribution
Private Healthcare and Employee Assistance Programme (after probation)
£500 employee referral bonus
Funded training and CPD, and a clear route into Senior Administrator and Team Leader roles

Apply Now

We interview quickly – shortlisted candidates will hear from us within five working days of submitting an application . Applicants must have the right to work in the UK.

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