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Taking Notes

Guaranteed Rent FAQs

  • Guaranteed Rent (can also be known as Rent to Rent) is a scheme designed to ensure that a landlord has minimal hassle when letting their property. We lease your property from you for a period of time and then rent the property to other tenants on your behalf, taking full control of the property management.

  • We are able to take any size property onto the Guaranteed Rent scheme. We have a high demand for 1-4 bedroom properties. We will take properties in any London borough or surrounding area.

  • We believe Guaranteed Rent is worth it for landlords because you receive consistent rent payments that are guaranteed, even if the property is empty. This gives landlords financial peace of mind, knowing that they will always be paid.

  • We offer landlords flexible contracts, on average from 1 – 5 years to suit your needs, however we can offer contracts up to 10 years for certain properties.

  • Our management includes ensuring the landlord is compliant with the numerous landlord obligations and legislative requirements to let a property including:

    • Gas safety regulations

    • Electrical safety regulations

    • Energy performance certificate regulations

    • Right to rent checks

    • Tenancy deposit protection

    • Tenant fees act 2019

    • Smoke and Carbon monoxide regulations

    • Selective / HMO licencing 

    • Landlord and Tenant act 1985

    • Housing and planning act 2016

    • Housing Act 2004

    • Homes (fitness for human habitation act) 2018

  • When a tenant vacates the property during the contract, we will arrange for works to bring the property back up to the required standard, this includes painting, cleaning, fixing damages, etc. We also pay for the council tax and utility bills when the property is empty.

  • We always like to see a property before a valuation is given. This gives us the opportunity to check the property meets the required standards and also ensures that you are maximising the rent on your property.

  • Once a property is on our Guaranteed Rent scheme, we are able to complete both small repairs and large refurbishments and are able to offer landlords payment plans to help spread the cost.

  • We work with most London boroughs. This means that we are able to achieve the best possible rent and rent the property in the quickest time possible.

HMO Guaranteed Rent FAQs

  • Whether you need a communal space will depend on the type of letting agreement you have. One of our experts will advise you on the needs for your specific property.

  • Unlike private rental, your HMO will be valued as a whole, meaning we will quote you for the whole property.

  • Yes, Elliot Leigh have the resources to manage your entire property, including any maintenance or repair works. 

  • A landlord without the relevant HMO license can be fined and face repaying up to 12 months' rent.

  • As a landlord you are legally allowed to live in a HMO with your tenants. However, if you are interested in our Guaranteed Rent scheme, a live-in landlord would not be accepted as we require an empty property.  

  • HMOs must have a license if the property is occupied by 5 or more people who rent from the same landlord. Licensing helps to make sure that HMOs are safe and run properly.

  • As a HMO landlord, you have extra legal responsibilities which includes fire and general safety, water supply and drainage, gas and electricity, waste disposal, and general upkeep of the HMO.

  • There is not set rule on how many people can live in your HMO, however overcrowding is not allowed. Your local council can decide how many people are allowed to live in your HMO. 

Corporate Landlord  FAQs

  • At Elliot Leigh Guaranteed Rent, we define a Portfolio Landlord as someone who owns 4 or more properties within their portfolio. Whether you own multiple properties, HMOs, a block of flats or a hotel, we have the expertise within our team to successfully manage and maintain your property portfolio on behalf of you.

  • In our terms, any landlord who owns four or more mortgaged properties, either in their private name, jointly or within a limited company is classified as a Portfolio Landlord.

    We would define a Private Landlord as someone who owns up to three properties and does not operate as a business or a Limited company.

  • There is no limit on the amount of properties we can manage on behalf of you. However, we always like to see a property before a valuation is given. This gives us the opportunity to check the property meets the required standards and also ensures that you are maximising the rent on your property.

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    Find out more about one of the largest portfolios we manage here.

  • As long as your properties are located within a suitable radius then being located in different areas will not affect anything. We will take properties in any London borough or surrounding area and have a particularly high demand for 1-4bed properties.

  • We offer landlords flexible contracts, on average from 1 – 5 years to suit your needs, however we can offer contracts up to 10 years for certain properties.

Tenant FAQs

  • The landlord is the owner of your property. However, as the leasing agent, we are your point of contact for any property issues you may be facing.

    Contact us here. 

  • We have recently changed the way to report a repair. All issues should be reported via our online form that can be found here. 

    You can also find our tenant guides on this page. These are a step by step guide that outline how to fix issues that are a tenant's responsibility. 

  • Tenants are strictly NOT allowed to make any changes to the property. If you do make changes to the property, you are in breech of your contract.

  • Our dedicated property inspectors will undertake inspections of the property every 8-12 weeks. The inspector will contact you via telephone or letter prior to let you know. If you are not going to be in, they are able to enter with keys with your consent.

  • If there is an emergency at your property, Elliot Leigh must be contacted immediately as well as the relevant emergency service so the problem can be addressed quickly and the correct action taken. Call 0208 983 4444 (Option 3 for Maintenance).

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    If you have an emergency outside of office hours call the emergency number on 07817 031587.
     Leave your name, telephone number, property address and description of the emergency.
     You will receive a call back to decide the immediate action to be taken.

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    Gas Emergencies

    • Turn off the gas supply.

    • Call Cadent on 0800 389 8000
      Open all doors and windows to expel gas.

    • Put out naked flames.

    • Don’t smoke.

    • Don’t turn on electric switches.

    • Wait for an engineer from the Cadent to attend.
      Call the emergency number on 07817 031587.

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    Floods

    • Turn off water using stop-cock.

    • Call the emergency number on 07817 031587.

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    Electrical Failure

    • Call your electric supplier.

    • Call the emergency number on 07817 031587.

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