Report a repair

GENERAL REPAIRS AND FAULTS

If a problem occurs in the property our dedicated maintenance team will be happy to help. Please 0208 983 4444 (Option 3 for Maintenance) to report the repair or fault to your property manager and we will endeavour to get any fault rectified in the shortest possible time.

 

EMERGENCIES

If there is an emergency at your property, ElliotLeigh must be contacted immediately as well as the relevant emergency service so the problem can be addressed quickly and the correct action taken.

The emergency number to call during office hours is 0208 983 4444 (Option 3 for Maintenance).

The emergency number to call outside of office hours is 07817 031587.

 

FOR EMERGENCIES OUTSIDE OF OFFICE HOURS

Call emergency number on 07817 031587.
Leave your name, telephone number, property address and description of emergency.
You will receive a call back to decide immediate action to be taken.

IN CASE OF GAS EMERGENCIES (INCLUDING CARBON MOXIDE DETECTOR ALARM SOUNDING)

  1. Turn off the gas supply.
  2. Call national grid on 0800 111 999.
  3. Open all doors and windows to expel gas.
  4. Put out naked flames.
  5. Don’t smoke.
  6. Don’t turn on electric switches.
  7. Wait for an engineer from the national grid to attend.
  8. Call the emergency number on 07817 031587.

 

IN CASE OF FLOODS

  1. Turn off water using stop-cock.
  2. Call the emergency number on 07817 031587.

 

IN CASE OF ELECTRICAL FAILURE

  1. Call your electric supplier.
  2. Call the emergency number on 07817 031587.

 

PRIORITY REPAIR SCHEDULE

ElliotLeigh always endeavors to respond to repairs in accordance with the below timescales.

Priority 1 (Emergency):          24 Hours

Priority 2 (Urgent):                 7 days

Priority 3 (Non-Urgent):          28 days