How to report repair

If a problem occurs in the property our dedicated maintenance team will be happy to help. Please call 0208 983 4444 (Option 3 for Maintenance) to report the repair or fault and your property manager will endeavor to get any fault rectified in the shortest possible time.

 

If there is an emergency at your property, ElliotLeigh must be contacted immediately as well as the relevant emergency service so the problem can be addressed quickly and the correct action taken.

 

The number to call during office hours is 0208 983 4444 (Option 3 for Maintenance).

The emergency number to call outside of office hours is 07817 031587.

GENERAL REPAIRS AND FAULTS

If a problem occurs in the property our dedicated maintenance team will be happy to help. Please 0208 983 4444 (Option 3 for Maintenance) to report the repair or fault to your property manager and we will endeavor to get any fault rectified in the shortest possible time.

 

EMERGENCIES

If there is an emergency at your property, ElliotLeigh must be contacted immediately as well as the relevant emergency service so the problem can be addressed quickly and the correct action taken.

The emergency number to call during office hours is 0208 983 4444 (Option 3 for Maintenance).

The emergency number to call outside of office hours is 07817 031587.

 

FOR EMERGENCIES OUTSIDE OF OFFICE HOURS

  1. Call the emergency number on 07817 031587.
  2. Leave your name, telephone number, property address and description of the emergency.
  3. You will receive a call back to decide the immediate action to be taken.

IN CASE OF GAS EMERGENCIES (INCLUDING CARBON MONOXIDE DETECTOR ALARM SOUNDING)

  1. Turn off the gas supply.
  2. Call national grid on 0800 111 999.
  3. Open all doors and windows to expel gas.
  4. Put out naked flames.
  5. Don’t smoke.
  6. Don’t turn on electric switches.
  7. Wait for an engineer from the national grid to attend.
  8. Call the emergency number on 07817 031587.

 

IN CASE OF FLOODS

  1. Turn off water using stop-cock.
  2. Call the emergency number on 07817 031587.

 

IN CASE OF ELECTRICAL FAILURE

  1. Call your electric supplier.
  2. Call the emergency number on 07817 031587.